CSR Team Lead

At Uber, providing amazing customer support that establishes trust for riders and driver partners—our community—is a core feature of our product experience. We invest in this mission and believe in providing the highest quality service executed in the smartest, most efficient way. Community Operations is pioneering how Uber manages rider and driver partner support around the globe and we’re looking for a Team Lead, (you!), to develop and lead various support efforts within our Chicago Center of Excellence (COE). Uber COEs are contact management centers dedicated to providing world-class customer support to riders and drivers. Uber relies on the COEs to provide support for our community’s toughest issues types, and provides an environment to pilot support for new products or test new support modalities or processes